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Filing an assessment complaint

Steps to file an assessment complaint:

Review your property details

All property details can be viewed by contacting the Assessment Department or online through myAIRDRIE.

Ensure the following details are correct:

Name, address, and school support
Please contact the Taxation department to correct any account information at 403.948.8856 or taxation@airdrie.ca .
Ensure the 'Property use' correctly describes your property.

'Assessment Class' describes what classification your property is categorized as (residential, farmland, non-residential).
'Property Type' is the land and the improvement (building on the land) that creates your assessed value.

Contact an Assessor

If you suspect an error, contact the Assessment department to discuss your concerns with an assessor.

It is not a requirement to contact the Assessment department prior to submitting a formal complaint. However, contacting the Assessment department may resolve your concern without filing a formal complaint.

Filing a complaint

You have the right to file a formal complaint against an assessment with the Assessment Review Board (ARB).

Submitting an assessment complaint is an opportunity to prove the assessment is incorrect or unfair.

March 25, 2024, is the last date to file a complaint on 2024 property assessment notices. For more information on timelines and schedules, view the Key Assessment Dates.

Please note: if you have filed a complaint, you still must pay your taxes by the due date to avoid penalties. Taxes are due at the end of June.

Complaint form

All complaints must be made using the Assessment Review Board Complaint Form (PDF).

The filing fee must accompany the complaint form.

Complaint fees (see below) must be paid before the complaint deadline. There is no complaint without the fee, and failure to file fees before the complaint deadline will likely result in an invalid appeal.

An agent may file a complaint on your behalf if you complete an Assessment Complaints Agent Authorization Form (PDF) and include it with your complaint.

To ensure the fillable PDF form can be filled out:

1. Use a device that is NOT a mobile device (e.g. desktop, laptop)
2. Download the file onto your computer
3. Open the file with "Adobe Acrobat Reader".

You must have Adobe Acrobat Reader installed for signing using a digital signature.

Contact appeals@airdre.ca or 403.948.8816 if you have further questions.

Submitting your complaint form

You may submit your complaint form:

Remotely

Email it to the Assessment Review Board at appeals@airdrie.ca

Payment can be made by calling 403.948.8816. (Visa or Mastercard accepted).

By mail/courier

Forms and payment can be couriered to:
Assessment Review Board
15 East Lake Hill NE
Airdrie, AB T4A 2K3
If you use this method, please send an email to appeals@airdrie.ca so we know to expect it.

In-person

Forms and payment by cheque can be left in the secure drop-box located at the front doors of Airdrie City Hall.
Please state 'Attention: Assessment Review Board' on the envelope and mark it 'Confidential'.

This box will be monitored daily. If you use this method, please email appeals@airdrie.ca so we know to expect it.

Please ensure:

Forms are completed fully and correctly
All required documentation is attached
The required payment is made

Complaint fees

Residential three or fewer dwellings and farmland Detached homes, including acreages and farm residences Duplexes Triplexes Manufactured housing units Individual condominium units Vacant residential land	$50.00
Residential four or more dwellings Four-plex housing Apartment buildings Townhouse projects	$650.00
Non-Residential Office buildings Retail stores Shopping centres Warehouses Vacant commercial, industrial, mixed-use and multi-residential land Industrial plants or special purpose properties	$650.00

Complaint hearing schedule

The Assessment Review Board Clerk must receive your written complaint no later than the date specified on your notice.

Hearings are scheduled after notice of the complaint is received.